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Webinar41 min

The Machine Customer Era

Nov 18, 2025·Dylan Babbs, Head of Research

Video recording available on demand

Discover the emerging era of machine customers — AI agents that browse, evaluate, and make purchase decisions autonomously.

AI agents are increasingly making autonomous browsing and purchasing decisions on behalf of users. This fundamentally changes how brands need to present themselves online.

We present our research on how AI shopping agents evaluate products, compare alternatives, and make recommendations.

The session concludes with actionable strategies for optimizing your product pages and content for machine customers.

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